Customer Function Outsourcing and Project Management
We take on the customer function: formulate the technical specification, select the contractor, and keep the project within a manageable framework — without missed deadlines, budget overruns, or rework.
- МСБ
- Госсектор
- Стартапы
Без обязательств: сначала разбираем ситуацию, затем предлагаем формат работы.
What You Get
- Pre-project analysis. Assessment of business processes and identification of real needs and constraints before work begins.
- Clear technical specification, functional specification, and SLA. We lock down the result, scope, and acceptance criteria — this reduces the risk of errors and rework on the project.
- Contractor selection using a methodology. Tenders, negotiations, and contract execution — not "through connections."
- Project management. Planning, schedule and budget control, Agile/Scrum facilitation, and regular reporting.
- Work acceptance. Functional and load testing, code review, and verification against acceptance criteria.
- Change and risk management. We record deviations, revise the plan, and protect the budget from "unplanned surprises."
Results in Numbers
The exact cost depends on the number of systems, the scope of integrations, security requirements, and the degree of customization. We fix the cost at the diagnostics stage and divide the project into stages with checkpoints:
| Format | Price | Timeline | Deliverable |
|---|---|---|---|
| Diagnostics / audit | on request | 1–2 weeks | assessment of scope, constraints, and next step |
| Project format | on request | from 2 months | implementation, launch, or deep process reengineering |
| Support | on request | ongoing | control, development, and support after the main stage |
Expected result: a finished technical specification that "finally explains clearly what's needed," a contractor selected using a methodology, and a project that stays on schedule and within budget.
Entry rule: we start with a short diagnostic. It reduces the risk of unnecessary work and helps choose the right launch format.
Why Us
- 40–60% savings compared to a full-time IT director. Evidence: case studies showing budget saved and deadlines met.
- Fixed accountability. We take on KPIs for deadlines and budget. Evidence: PMP, PRINCE2, Agile/Scrum Master certifications.
- AI tools in our work. We accelerate requirements analysis and quality control. Evidence: client reviews with specific metrics.
- Industry expertise. We know the specifics of manufacturing, retail, and the public sector — we don't learn on your project.
- A team, not one person. Replacement and escalation without losing context, unlike a solo consultant.
- We work with SMEs. Flexible entry, no "100 million minimum" threshold — the format is tailored to the scale of the task.
Who It's For
For whom this quickly solves the problem:
- SMEs — the CEO or owner has decided to automate processes, but the contractor builds "the wrong thing" and deadlines slip; they need a managed project without a full-time IT director.
- Government agencies — there is a budget for transformation and a requirement to migrate to domestic systems, but no experience with large IT projects and a fear of violating 44-FZ; they need proper procurement and acceptance.
- Startups — they need an experienced technical leader at the MVP stage, but can't yet afford a full-time hire; they need to control the contractor and code quality from day one.
When This Isn't Your Case
- You have a mature project team and methodology. If your internal project office is already running, we would duplicate the function rather than strengthen it.
- The task is one-off with a simple result. If implementation boils down to buying an off-the-shelf product with no customization, the customer function may be excessive — we'll discuss it honestly.
- You're not ready to share data and access. Analysis and acceptance require access to systems and an understanding of processes.
- You need a "formal project for reporting" with no real impact. We work toward measurable results and a managed project, not a checkbox.
Where to Start
The main step is a free project diagnostic. We analyze the current situation, risks, and priorities before you pay. You get a clear plan: where the project risks going over budget and schedule, and what to do about it.
The secondary step is analysis and a technical specification in 2–4 weeks, which locks down the scope of work, constraints, SLA, and expected result.
Then, down the chain — once order is established, we launch 1C implementation, AI, or robotization within a managed framework.
[Discuss the project] · [How we select a contractor] · [Project management: next step]
FAQ
Where's the best place to start if we're considering outsourcing the customer function?
Start with a short diagnostic: process assessment, risk analysis, and a clear plan. This reduces the risk of unnecessary work and helps choose the launch format.
How long does a project usually take?
The timeline depends on the depth of the task, the number of systems, the teams involved, and the scope of changes. We divide the work into stages with checkpoints so that value appears earlier than the final release.
What has the biggest impact on cost?
The initial state of processes, the scope of integrations, security requirements, and the degree of customization. At the assessment stage, it's important to lock down the project scope and acceptance criteria in advance.
Can we start with a pilot instead of a big project?
Yes. In most cases, it makes sense to start with a pilot, an audit, or a limited scope — this kind of entry reduces risk and provides material for a full work plan.
How do we know the project actually delivered results?
Results are measured not by a set of completed tasks, but by measurable impact: a finished technical specification, a contractor selected using a methodology, and deadlines and budget met. The decision to start is easier to make when you already have a plan with fixed stages and cost.
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Regulatory Context
- 44-FZ and 223-FZ. Government customers are required to hold tenders for IT services; we help properly formulate the technical specification and select a contractor.
- Russian Software Registry. A mandatory requirement for government agencies; we include compliance expertise in the requirements and acceptance.
- GOST R 54869-2011. The project management standard applied in the public sector — we use it as the basis of our methodology.
Обсудим вашу задачу без лишнего риска
На первом шаге разберём ситуацию, покажем, где эффект, а где риски, и предложим формат работы под ваш масштаб.
Ответим в течение 1 рабочего дня. info@right-digits.ru